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Discussion & Learning Topics
 
  • Examine the Blurring Consumer and Shopper
    • The holistic Approach to understanding and influencing the Path of purchase
  • Ethical and reputational risks when using social media for consumer insights
  • The evolving online consumer - Influence or to be influenced
    • Understanding global consumer behaviour in a digital world
  • The new shopper journey touch points
    • How non-store retail will influence the shape of retailing of the future
  • Getting into the real world of the shopper
    • Using eye tracking in a multi mode research approach
  • Insight to action
    • Encouraging effective utilization of shopper insights in a global context
  • Making the Best Use of Data
    • Interpreting Consumer Statistics
  • The emotional shopper
    • Why to understand how your consumers are feeling can improve business.
  • World of shoppers
    • How culture shapes shopping behavior and what trends have emerged post recession?
  • What really drives shopper loyalty?
    • Using customer insight to fine-tune targeting and communication